Frequently asked questions
Answers to the questions we hear most often. Can't find yours? Email support@arabescoregio.pt.
Orders & payment
Which payment methods do you accept?+
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, SEPA transfer and Multibanco (Portugal).
Can I modify my order after placing it?+
Yes, within 60 minutes of placing the order. Contact us and we'll adjust before the parcel is dispatched.
Will I receive an invoice?+
Every order comes with an electronic invoice from ARABESCORÉGIO - UNIPESSOAL LIMITADA, NIPC 519410564. Add your VAT number at checkout for EU B2B invoicing.
Shipping
How long does shipping take?+
Portugal 1–2 business days · EU 2–5 · UK 3–6 · US and Canada 5–8 business days.
Do you ship worldwide?+
We ship to the EU, UK, Switzerland, Norway, the US and Canada. More countries coming soon.
Is shipping free?+
Yes on mainland Portugal orders above €50 and EU orders above €75. Otherwise, a flat rate applies at checkout.
Returns & warranty
How do I return an item?+
Contact us within 30 days of delivery. We'll send a prepaid return label; refunds are issued within 5 business days of receipt.
What does the warranty cover?+
Manufacturer defects for 24 months from the invoice date. Wear-and-tear, damage from misuse and cosmetic aging are not covered.
Can I exchange for a different size or color?+
Yes. Return the item and we'll ship the replacement at no shipping cost within the EU.
Products
Are your cases MagSafe compatible?+
Every product tagged MagSafe uses N52 magnets aligned to Apple's official specification.
Are the chargers dual-voltage?+
Yes, all Quanta chargers accept 100–240 V AC and ship with EU plugs (US/UK swap tips available separately).
Do you offer bulk / B2B pricing?+
For orders above 25 units, contact support@arabescoregio.pt for volume pricing.